"Coaching in Action" workshops
Active Communication is excited to bring to Hong Kong new coaching programs which encompass the latest, proven coaching resources for those interested or actively involved in coaching, effective management skills, organizational performance or personal development.
We bring the founder of the Newfield Institute, Alan Sieler to Hong Kong. He is the eminent, world leader in the use of Ontological Coaching and is currently writing his 3rd book.
Ontological Coaching is an extraordinarily powerful methodology for effecting real change with a lasting impact at the individual, team and organizational level. It is highly effective because it is based on a new practical understanding of the power of language, moods and conversations for behavioural and cultural change.
Come and experience it for yourself!
The first "Coaching in Action"-workshops will be held
July 3 - 5 and Oct 9-11.
It would give Active Communication Ltd great pleasure to welcome you at one of the workshops!
Space is limited! Sign up now to enjoy the early bird discount!
Further more information on the program please click here
Take me to the registration form
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Executive Skills Coaching
Coaching includes clarifying vision and purpose, to addressing behaviours
and expectations that may be creating barriers to success. We assist
you to better understand your situation now and where you want it
to go in the future. The coach facilitates a process of reflection
and action. By working closely with you, the client, we help implement
the new skills, changes and goals to make sure they really happen.
Our Active Communication Coaching program is built on partnerships
between an experienced coach and a key executive within an organisation.
Partnership + Wisdom + Action =
Coaching
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Teambuilding /Team welding
Address the current challenges to performance within your organisation
and your team to significantly improve the level of communication
and teamwork. This program is designed to weld staff into a high
performance team by identifying how each of you behave and react.
A team is only as strong as it’s weakest link. We train and
coach leaders into articulating their vision in order to inspire,
motivate and reassure staff. This is transferred into ‘high
performance’ teams.
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Life Balancing
How do you organise your time, tasks, commitments and lives? Do
you ensure the main person in your life is nourished, energised
and performing in the three main areas to create and enjoy a healthy
life?
The formula is the
balance between Self + Family + Work
For many people, much of life consists of struggling to keep that
balance. Looking at your own needs includes taking care of your
homes, your finances, your relationships, your bodies, your heads,
your hearts, your souls and your careers.
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Assertive Communication Skills
Understand your voice, vocal style, verbal skills and non-verbal
(body language), which make you unique, confident, understood and
remembered. Be remembered for your confident and stylish delivery.
By gaining knowledge through effective communication with other
people you can become a more confident and powerful communicator
in your private and corporate worlds. We focus on making you a powerful
conversationalist with the body language to match.
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Written Business Communication
In the corporate world written messages reflect professionalism
in presentation, structure, language and tone. Written messages
remain the property of the company making individuals and corporations
liable for messages that go out under your letterhead, name or signature.
We train and coach how to keep the standards high to enhance your
corporate image, branding and main message.
Make your written reports, proposals and emails clear, concise
and drive the action that you wish to achieve. Make your written
words work for you.
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Interviewing Skills – For Managers
in the recruitment process or Hi-potential candidates looking for
the right job.
This program matches your ‘key performance’ needs with
the candidate pool, selecting the best possible candidate to fit
your needs, the team and the organization.
The preparation, interview process and ultimate decision that will
give you the confidence and skills to select the right person, for
the right job.
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Extraordinary Leadership
Develop your leadership skills, to appreciate a more rewarding career.
Understand yourself and your talents, your team and how to motivate
key performers to drive a successful organisation.
The key to developing great leadership qualities is to build on
a competent foundation. By believing in yourself and appreciating
your strengths, you can create and develop the changes that will
take you from a good manager to an extraordinary leader.
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Train the Trainer
This program is designed for those who need to train others. With
the knowledge, theory and practical approaches to training you can
design, implement and deliver really effective training programs.
You will also learn to handle questions, objections and undesirable
behaviour in and outside the learning environment.
There will be many practice sessions for participants to understand
the process of adult learning and how they can maximize and utilize
their team members' potential. Seasoned trainers can also participate
to refresh old skills learned and share the experience of others.
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Media Handling
Mastering the media can produce many benefits in raising your company’s
profile and keeping its reputation in tact. Become confident to
deal with those difficult situations and questions.
Our trainers in this module have both communication expertise and
journalistic experience. The training is conducted in a media studio
in order to practise techniques in the actual environment simulating
a real situation.
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DISC Behavioral Profiling
How we behave and communicate naturally, in and out of the workplace,
governs how successfully we work in teams. Each individual is different,
which can make communicating and teamwork either difficult and fractious
or productive and mutually rewarding. Our seminar shows how the
sum can be greater than the parts when team members better understand
themselves and each other – what drives us, how we communicate
and how to get the best out of each other and transform that into
winning ways.
The seminar will cover the following topics:
· DISC – the 4 Disc factors
· Identifying your behaviour style (quick assessment)
· How to express your needs for your style
· Greater awareness of the behaviour styles and needs of
others
· Communicating with other styles
· Using these styles at work to build effective communication
· Design your own improvement plan based on your individual
report
Customer Relationship Management(CRM)
This program will give participants the understanding of how CRM
works and how to achieve more effective CRM within their own companies.
The program will include effective framework, practical cases and
interactive activities to show participants how to build customer
relationship, retain customers, achieve higher sales per customer
and attract new customer through recommendation.
The program will cover the following topics:
· What is CRM
· Customer Service (CS) concepts
· The profit service chain
· Understanding the customer loyalty ladder
· Understanding customer needs
· 10 areas of customer service excellence
· Training your team in CRM
· Complaint handling management
· Developing measuring mechanisms for CRM and CS
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Customer Service Management
(CSM)
This program will enable participants to anticipate and identify
customer profiles, customer needs and maximise revenue through generating
high sales per person, and repeat sales as well as enhance customer
satisfiaction.
The program will cover the following topics:
· The customer encounter
· What does the customer really want?
· Handling a telephone enquiry
· Identifying the customer's real needs
· Appropriate attitude and technique in taking an order
· Identifying sales opportunities for the encounter
· Identifying future needs of CS
· Assessming sales levels, revenue and yield
· Record keeping to manage the return visit
· Learn how to handle difficult customers and turn complaints
into opportunities
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Marketing Concepts
This program raises an awareness and appreciation of marketing for
business practitioner, and how the marketing principles can be applied
to generating profit in your business. The program helps participants
to gain a better understanding of marketing principles and practice
for the business practitioner.
The program will cover the following topics:
· Introduction to marketing, definitions, environment and
the product life cycle
· Market segmentation and identification
· Outline marketing plans and analysis of marketing information
· Principles of pricing and positioning
· Outline communications and marketing plans
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Cross Cultural Communication
The program focuses on how foreign business environments and the
different cultural elements shape the business environment.. Participants
will understand cultural elements which affect business organizations
such as protocols, customs, etiquette, ethnics, morals and communication.
Participant will acquire cultural competence in
order to communicate across cultures and avoid cultural clashes.
They will be able to identify how various business cultures accord
status, structure their organization and perceive the role of a
leader.
The program helps the participant to identify and
correctly handle ethical and moral problems in business environment.
The program will cover the following topics:
· What is Culture?
· Variables that differentiate culture
· Leadership styles across culture
· Identifying potential culture conflicts
· Stereotyping
· Categorisation of culture
· Management language and behaviour
· Hierarchy and corporate structure
· Concepts of time across c ultures
· Identifying your own organizations cultural differences
· Harnessing cultural diversity to improve business performance
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